We currently ship exclusively within the United Kingdom. All orders include free standard shipping, with delivery typically taking 5–10 business days from the date of purchase. Once dispatched, you’ll receive an email with your tracking information.

Orders placed before 17:00 (GMT) on business days are processed the same day. Our standard handling time is 1-3 business days, followed by 4-7 business days for courier delivery. The total estimated delivery window is 5-10 business days.

We offer a 30-day return window for both defective and non-defective items. To qualify, products must be in unused or like-new condition with all tags attached. We provide a free prepaid return label for all eligible UK returns. Refunds are processed within 10 business days after inspection.

We offer a variety of secure payment methods to accommodate your needs. You can pay securely through PayPal using your PayPal balance, linked bank accounts, or associated credit/debit cards. Additionally, we accept Shop Pay, Visa, Mastercard, American Express (Amex), Diners Club, Discover, Apple Pay, and Google Pay. All transactions are processed in GBP (£) and encrypted using SSL (Secure Socket Layer) technology to ensure your data is transmitted securely and remains confidential.

Our customer service team is available Monday to Friday, 09:00 to 18:00 (GMT). You can reach us via email at info@joliaurie.com or through our Contact Page. We aim to respond to all enquiries within 48 business hours.