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Illuminate Every Detail, Define Every Moment

We believe style is a form of self-care. That when you dress in what you love, you carry yourself differently. That beauty isn’t one-size-fits-all — it’s in the details, the textures, the way a piece fits just right. Jolie Laurie is where modern femininity meets practical sophistication.

About us

Frequently Asked Questions

FAQs

Where does Jolia Laurie ship to?

We currently ship exclusively within the United Kingdom. All orders include free standard shipping, with delivery typically taking 5–10 business days from the date of purchase. Once dispatched, you’ll receive an email with your tracking information.

How long will it take for my order to arrive?

Orders placed before 17:00 (GMT) on business days are processed the same day. Our standard handling time is 1-3 business days, followed by 4-7 business days for courier delivery. The total estimated delivery window is 5-10 business days.

What is your return policy?

We offer a 30-day return window for both defective and non-defective items. To qualify, products must be in unused or like-new condition with all tags attached. We provide a free prepaid return label for all eligible UK returns. Refunds are processed within 10 business days after inspection.

Which payment methods do you accept?

We currently accept PayPal as our primary payment method. Through PayPal, you can pay securely using your balance, linked bank account, or credit/debit card. All transactions are processed in GBP (£) and encrypted using SSL technology for your safety.

How can I contact customer support?

Our customer service team is available Monday to Friday, 09:00 to 18:00 (GMT). You can reach us via email at info@joliaurie.com or through our Contact Page. We aim to respond to all enquiries within 48 business hours.